Frequently Asked Questions

Yes. Royale Hajj & Umrah is based in Ilford, London, and arranges Umrah packages departing from the UK, including flights, hotels, visa and transfers.

Our Umrah packages typically include Makkah and Madinah hotel accommodation, visa, airfare and transfers. Exact inclusions vary by package — see each package page for full details.

Yes, return flights from the UK are included as standard in our Umrah and Hajj packages.

Yes, visa processing is included as standard in our Umrah and Hajj packages. See our visa services page for more information.

Yes, we offer hotel-only deals in Makkah, Madinah and worldwide destinations including Dubai, Qatar, Türkiye, the Maldives and Malaysia. See our hotel deals page.

Yes, airport and inter-city transfers are included in our Umrah and Hajj packages. See our transportation page.

No. Nusuk is the official Saudi platform used for Hajj permits and services, not Umrah. For Hajj bookings, we guide you through the Nusuk process and support you with your documentation — see our Nusuk support page.

Please contact our team directly to discuss current payment options for your booking.

We recommend booking as early as possible, particularly for Ramadan Umrah and Hajj packages, as availability is limited.

Yes, our packages offer double, triple and quad sharing options suitable for families and groups.

Yes, contact our team with your preferred dates and requirements and we will do our best to arrange a tailored package.